Recognizing Customer Support

Thrive on Customer Satisfaction and Performance

Establishing a way to recognize customer support helps encourage and emphasize the importance of outstanding customer engagement and meaningful products and services.

It’s important to clearly articulate the behaviors you want to see – and hence the behaviors you will recognize with a Customer Service Award for your workforce. For example, publicly praise those who:

• Demonstrate outstanding customer service in support of our company’s strategic goals.
• Exceed expectations of our customers by providing excellent service every day.
• Efficiently and effectively correct something that went wrong, take responsibility, encourage teamwork, and maintain a positive “can-do” attitude.
• Respect, value, and work well with all customers, partners, and colleagues.
• Demonstrate creativity and resourcefulness in assisting others.
• Take initiative and develop new and efficient ways to solve customer problems and challenges.
• Respond in a fast or efficient manner.
• Complete work product(s) under an unusually tight deadline.
• Share best practices with colleagues so that everyone grows and all customers benefit.
• Act professionally at all times.

“Success isn't about how much money you make. It's about the difference you make in people's lives.” – Michelle Obama, former First Lady of the United States, attorney, author

This is part 3 of a 4 part series on Non-Monetary Awards. Please review the other articles for creative ways to show your workforce how much you care about them and appreciate their contributions to upholding your organization's values.

Part 1: “Non-Monetary Awards”: Recognizing Hard Work, Customer Support, and Innovation.

Part 2: “Hard Work Awards”: Celebrating Hard Work.

Part 3: “Customer Support Awards”: Focusing on Customer Satisfaction and Performance. --- This article.

Part 4: “Innovation Awards”: Sparking Innovation.